Your privacy is more than a legal obligation to jom9 — it is a moral responsibility we take seriously every day. This document transparently explains how we collect, use, store, and protect the personal information of every jom9 member in Malaysia.
Six core principles that shape how jom9 handles your personal data every day
Every communication between your device and jom9's servers is protected by 256-bit SSL encryption — the same security standard used by Malaysia's leading banking institutions. Your login credentials, payment card details, and personal information cannot be intercepted or read by third parties while in transit.
Jom9 has never sold, rented, or traded members' personal information to third parties for any marketing or commercial purpose, and never will. Your data belongs to you. We use the information you provide only for the purposes stated in this Privacy Policy.
Jom9 only collects information that is strictly necessary to deliver our services safely and efficiently. We do not request irrelevant information. This data minimisation principle ensures that your data profile at jom9 is lean and contains only what is needed for a smooth gaming experience.
You have the right to access, correct, or request deletion of your personal data held by jom9 at any time. Requests can be submitted to the jom9 support team via live chat or email and will be processed within 14 working days in accordance with established procedures.
Jom9 member data is stored on enterprise-grade cloud servers with multi-layered protection including firewalls, intrusion detection systems, and daily automated backups. Both physical and digital access to the servers is restricted to authorised personnel only.
In the unlikely event of a data security breach involving jom9 member personal information, we are committed to notifying affected members within the stipulated timeframe through official communication channels. Transparency in critical situations is part of our privacy commitment to the jom9 community.
This Privacy Policy ("Policy") describes how jom9 ("Platform", "we") collects, uses, stores, protects, and in certain circumstances shares the personal information provided by or collected from members ("you") during use of the jom9.asia platform. This Policy applies to all registered members and users browsing the jom9 platform in Malaysia. By registering or continuing to use the jom9 platform, you agree to the collection and use of information as described in this Policy.
Jom9 collects two main categories of information: information you provide directly to us, and information collected automatically as you use the platform. Below are the full details for each category:
Information You Provide Directly
Automatically Collected Information
Jom9 only collects information that is strictly necessary to provide our services safely and to comply with applicable legal requirements. We do not request excessive information, nor do we retain information that is no longer relevant to its original purpose.
Information collected by jom9 is used solely for legitimate and necessary purposes in the operation of the platform. Below is the complete list of purposes for which your data is used:
| Purpose of Use | Types of Data Collected | Legal Basis |
|---|---|---|
| Registration & account verification | Name, phone number, email, date of birth | Contract |
| Deposit & withdrawal processing | Payment information, name, IP | Contract |
| 24/7 Customer Support | Name, email, activity records | Contract |
| Fraud prevention & security | IP address, login sessions, transactions | Legitimate interests |
| Legal compliance & audit | All related data | Legal obligations |
| Promotional communications (with consent) | Name, email, phone number | Consent |
| Platform improvement & analytics | Cookie data, session records, activity | Legitimate interests |
| VIP programme & member rewards | Betting records, member profiles | Contract |
Jom9 will not use your data for any purpose not listed in the table above without first obtaining your specific consent. If you wish to withdraw consent for any consent-based use, you may do so at any time by contacting the jom9 support team.
Jom9 takes a highly cautious and limited approach to sharing member data with third parties. As a matter of policy, we do not share your personal information with anyone outside of jom9 except in the following clearly defined circumstances:
Jom9 has never sold members' personal information to advertisers. We do not share data with third-party marketing networks. We do not permit any outside party to use jom9 members' data to build their own profiles. This is our absolute commitment to the privacy of the jom9 Malaysia community.
Protecting member personal data is jom9's highest technical priority. We continuously invest in security infrastructure to keep your information safe at all times. The technical and organisational security measures we employ include:
While jom9 takes all reasonable steps to protect your data, no system is entirely immune to cyber threats. In the unlikely event of a security breach involving members' personal data, jom9 will take immediate action and notify affected members as promptly as possible through the platform's official communication channels.
Use a strong password (at least 8 characters, combining uppercase letters, lowercase letters, numbers, and symbols). Never share your jom9 password with anyone. Enable two-factor authentication in your account settings. Log out when using a shared device. Report any suspicious activity on your account to the jom9 support team immediately.
The jom9 platform uses cookies and similar tracking technologies to enhance your gaming experience and ensure the platform operates correctly. Cookies are small text files stored on your device when you browse jom9.asia. The following are the types of cookies we use:
You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the jom9 platform and prevent you from logging in or completing transactions correctly. Optional and analytics cookies can be disabled without affecting the platform's core functions.
As a jom9 member, you hold several rights regarding your personal data that we respect and will fulfil promptly and without unnecessary hassle:
You have the right to request a copy of the personal information jom9 holds about you. This request will be processed within 14 business days.
If any information we hold is inaccurate or out of date, you have the right to request prompt correction via the account settings section or jom9 support.
Under certain circumstances, you may request the deletion of your personal data from jom9's systems. Please note that some data may need to be retained for legal or audit purposes.
You may object to the use of your data for any purpose based on jom9's legitimate interests, including marketing communications, at any time.
You may request your personal data in a machine-readable format for transfer to another platform should you choose to do so.
In certain situations, such as during a dispute over the accuracy of your data, you may request that jom9 restrict the processing of your data until the dispute is resolved.
To exercise any of the rights above, please contact the jom9 support team via live chat, email at support@jom9.asia, or Telegram. Include your account information and the specific right you wish to exercise. jom9 will respond within 14 business days and inform you of the action to be taken.
Jom9 retains members' personal data for as long as necessary to fulfil the purpose for which it was collected, comply with legal obligations, and resolve any disputes that may arise. General retention periods are as follows:
Once the retention period expires or the data is no longer needed, jom9 will delete or destroy the information securely and irreversibly. Data held in backups will be deleted in accordance with the established backup cycle.
Financial transaction records, including deposits and withdrawals made via Touch 'n Go eWallet, GrabPay, DuitNow, FPX (Maybank2u, CIMB Clicks), Boost, and ShopeePay, are retained for the minimum period required under Malaysian financial legislation. This is a legal obligation, not a matter of discretion. These records are not used for any purpose other than audit and compliance.
Jom9 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes in how we handle data. Any amendments made will take effect upon publication of the updated version of this Policy on this page.
For material or significant amendments — meaning changes that fundamentally affect how we use your personal data — jom9 will endeavour to notify members via in-platform notifications, email, or a login message before the changes take effect. For non-material amendments such as language corrections or clarifications, we may not send a specific notification.
The "Last Updated" date shown at the top of this document always reflects the date of the most recent amendment. We encourage you to review this page periodically. Continued use of the jom9 platform after any amendment takes effect will be considered acceptance of the revised Privacy Policy.
If you have any questions, concerns, or wish to exercise your privacy rights under this Policy, please do not hesitate to reach out to the jom9 team. We are available to assist you in Bahasa Melayu at any time via 24/7 live chat, email at support@jom9.asia, or Telegram.
There is something many people overlook when signing up on an online platform: the personal information they provide is more than just a number in a system. It is their digital identity — their name, phone number, financial records, and behavioural patterns. With this in mind, jom9 has built a privacy approach centred on genuine respect for its members, not merely technical compliance with regulations.
When you make a deposit using Touch 'n Go eWallet or GrabPay on jom9, the transaction involves sensitive financial information. This information is processed through a fully encrypted system and stored in a way that ensures no unauthorised party can access it. Your eWallet account number or FPX details are never stored in plain text — they are encrypted using the same standards employed by Malaysia's major banks to protect their customers' savings.
Many players ask the jom9 support team whether their data is safe when they play slots, Live Casino, baccarat, or place bets on Malaysian Super League matches. The simple answer is yes — but the more meaningful answer is that jom9 has built a system where that trust is backed by real technical infrastructure, not empty promises. Regular security audits, independent RNG certification, and end-to-end encryption are concrete proof you can verify yourself through the SSL certificate information displayed in your browser when visiting jom9.asia.
A common privacy concern among Malaysian players is whether their gaming habits — the types of games they prefer, the times they usually play, and the amounts they wager — are shared with outside parties. At jom9, your gaming activity data is used internally for two purposes only: first, to ensure the platform runs correctly and winnings are credited accurately; second, for the VIP programme, which calculates points based on your betting activity to determine reward eligibility. This data is not shared with any third party for any purpose.
One often overlooked but critically important aspect of privacy is how jom9 handles communications. When you consent to receiving promotional notifications, jom9 uses this to keep you informed about new bonuses, weekly reload promotions, or special competitions related to your favourite sports such as the EPL or the Malaysian Super League. You can withdraw this consent at any time through your account settings or by contacting jom9 support. Once withdrawn, marketing communications will stop immediately.
For members who wish to review the data jom9 holds about them, the data access request process is straightforward. Submit a request by email to support@jom9.asia with the subject line "Data Access Request" and include your account number. The jom9 team will verify your identity through standard verification steps and provide your data report within 14 business days. The report will cover all personal information we hold, including activity records, transactions, and any customer support data associated with your account.
Ultimately, the trust placed in jom9 by over 200,000 active members across Malaysia is our platform's most valuable asset — worth far more than any short-term gain that could be made from misusing data. Our commitment to privacy is not something we do out of obligation — it is simply how we operate, because we believe it is the right way to run a responsible business for the Malaysian player community that has trusted jom9 since 2019.
Play with peace of mind knowing your personal data is protected by bank-grade encryption, a transparent privacy policy, and a dedicated security team on watch around the clock. Register today and experience the jom9 difference for yourself.
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